Privacy Policy

Last updated: 1 July 2026

Introduction

AbleCare Pty Ltd (we, us and our) is committed to protecting the privacy of the people we support and everyone who uses our website. This policy explains how we collect, use and protect your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or services, you agree to the collection and use of information in line with this policy.

Information we collect

We only collect information that helps us provide safe, effective support. This may include:

Your name, contact details and date of birth
NDIS plan and participant details where relevant
Health and support needs you choose to share
Messages you send us through forms, email or phone
Basic website usage data such as pages visited

How we use your information

We use your information to deliver and coordinate your support, respond to your enquiries, meet our obligations as an NDIS provider, and improve our services. We will never sell your personal information.

Disclosure of your information

We may share your information with support workers and providers directly involved in your care, with your consent, and with government or regulatory bodies where the law requires it. We take care to share only what is necessary.

Keeping your information safe

We store personal information securely and limit access to team members who need it to do their job. We use reasonable physical, electronic and procedural safeguards to protect against loss, misuse or unauthorised access.

Your rights

You can ask to see the personal information we hold about you, request corrections, or ask us to delete information where appropriate. To make a request, simply contact us using the details below.

Cookies and website analytics

Our website uses cookies and basic analytics to understand how the site is used and to improve your experience. You can disable cookies in your browser settings at any time.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

If you have any questions about this policy or how we handle your information, please get in touch. We are always happy to help.

Email: hello@ablecare.com.au Phone: 1300 000 000